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GreenOxy
At GreenOxy Home, customer satisfaction is important to us. This policy explains the conditions under which products purchased from www.greenoxy.in may be returned, exchanged, or refunded.
1.1 Customers may request a return or exchange within 5 (five) days from the date of delivery.
1.2 To be eligible for a return or exchange:
GreenOxy Home reserves the right to reject any return that does not meet the above conditions.
2.1 A return or exchange can be initiated by:
2.2 For damaged, defective, or incorrect items, customers must share clear product images or an unboxing video for verification.
4.1 Issues must be reported within 24–48 hours of delivery.
4.2 In such cases, GreenOxy Home will arrange a reverse pickup at no additional cost.
All returned products undergo a mandatory quality inspection at our warehouse.
GreenOxy Home reserves the right to make the final decision regarding acceptance or rejection of returns.
Refunds are applicable only for approved returns that meet GreenOxy Home’s Return Policy criteria and pass quality inspection.
Refunds will be initiated within 3–5 business days after approval. The time for the amount to reflect may vary based on the payment provider or bank.
Shipping and COD charges are non-refundable unless the return is due to a GreenOxy Home error such as a damaged, defective, or incorrect product.
Orders can be cancelled only before shipment. Shipped orders must follow the return process.
Refunds include only the product value. Non-refundable charges will be deducted unless the return is due to a company error.
For any questions or concerns regarding these policies, please contact our care team.
Email: Sales.GreenOxyHome@gmail.com